Our Terms And Conditions

I prefer to use my own containers - how soon do you need them? At least 24hrs before we deliver your groceries please. For Click + Collect - minimum 1 hour.

What packaging do you use for my Click + Collect order/ Delivery? Paper bags + recycled sanitised containers. For liquids being delivered - please leave the containers you'd like refilling (labelled if not obvious) on your doorstep on delivery day.

Is this site accurate? Although we make every effort to ensure this info is correct, we cannot be held liable if there is an incorrect instance. Quantities will always be in the favour of the customer (more not less).

Do you send emails? Not if we can help it - they take up space on servers. You can log into your account to track order progress/history at anytime. We also send text messages to update order status.

Why can't I login? Check you're using the email address you registered with (+ the number you gave for a security code is a mobile one, not a landline). Lost a password... click the link 'forgot password' + set another.

Can I use my own jars? Yes... pop in + fill up or drop them off for us to do it for you.

What happens to my empty 5l containers? We return them to the depot for sterilizing and recycling. End of life containers are 100% recycled.

What payment options do you have? You can pay by cash or card instore or online by debit or credit card just as you would with a supermarket 😊. OR... we can send an invoice or payment link OR... contact us to start an account. We also accept Google Pay + Apple Pay.

Do you print receipts? No we try to save paper - simply view your account to see order status. You can print one out at home if you wish.

Is this a website or app? It's both... you can use renewed.tillex.co.uk as a regular website or add to your homescreen: Android = click on the top 3 dots at the right hand side of your phone and press 'add to homescreen' or... iPhone = touch the share icon at the bottom, swipe up, press 'add to homescreen'

Can I phone order? Yes... create an account and call 07813073361 to tell us what items you want. We will send a payment link or invoice and deliver your groceries.

Can I add to my delivery? Yes... phone up with your forgotten items - we'll add them to the order + send a payment link.

Can I give feedback? Yes... please let us know via renewedecoshop@gmail.com - we value your thoughts and ideas!

Do you reward referrals? Of course... and thank you! We grow our service via word of mouth so please tell friends & family about RENEWED (if they 'make the swap' and place a shop over £30 with us, we issue you with a code for 10% off your order) 

Will you stock my favourite brands? We want to offer sustainably produced + ethically made products, locally sourced where possible. Want to see your favourite supplier on here... tell us about them or ask them to contact us!

I'm not tech savvy! Call 07813073361 or pop in - we are here to help.

Can you deliver to a friend / family? Yes - tell us at checkout where to go if the delivery address is different to your own.

All food + drinks are handled & packaged as per UK food + hygiene safety standards. Once your purchased items have been handed over to you, we no longer take responsibility for said items, this includes breakage, or any illness resulting from further handling of the products. During transport, packaging or production, the following potential allergens; Wheat, Gluten, Milk, Lactose, Nuts, Celery, Mustard ,Sulphur Dioxide, Peanuts, Soya, Sesame + Meat products may have come into contact with our products. When purchasing items from our store you automatically agree to our terms + conditions.